Windows/PC Users Additional Help

If you are using a Windows PC and/or Internet Explorer and are having trouble seeing the camera images, we recommend upgrading to a more web video compatible browser such as Google's "Chrome", Apple's "Safari", or Mozilla's "Firefox" browser.. These browsers can provide a faster, more secure, and reliable alternative for web browsing. These web browsers are free. You should have no problems veiwing any idogcam.com camera using one of these web browsers.

Windows download for Google Chrome here, Apple Safari here, or download Mozilla Firefox here.

If you still prefer Internet Explorer you will need to install the free application Quicktime and Java then RESTART your computer. You only need to perform this process once.

Download Quicktime for Windows/PC, by clicking here

Download or update Java for Windows/PC by clicking here. Follow the instructions online to install or update.

iPhone Users

If you are having issues with an Apple phone or tablet we highly advise to use our free app located here to access the web cameras.

Android Mobile Phone/Tablet Users Additional Help

At this time some Android phones/tablets web browsers will not access the cameras. We recommend downloading Firefox Mobile for Android free from the Android app store here to access the web cameras.

If you are having trouble viewing the cameras from your work computer, your company may have a firewall preventing access to video streaming services. Please check with your IT network administrator for assistance.

Please contact us for more support if needed at: info@idogcam.com - We answer all support requests.